At CatchWear, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please review our Refund and Return Policy below:

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been worn, washed, altered, or damaged will not be eligible for return.
  • Timeframe: You must initiate the return process within 3 days of receiving your order. After this period, we may not be able to process your return.
  • Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. Once your return request is approved, we will provide you with instructions on how to return the item.
  • Return Shipping: You will be responsible for covering the shipping costs associated with returning your item. Shipping costs are non-refundable.
  • Refund: Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take 10 business days for the refund to appear in your account, depending on your payment provider.

2. Exchanges

  • Eligibility: We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, please contact us within [email protected] days of receiving your order.
  • Exchange Process: To initiate an exchange, please contact our customer service team at [email protected] with your order number and details of the defect or damage. We will provide you with instructions on how to return the item for exchange.
  • Exchange Shipping: We will cover the shipping costs for returning the defective or damaged item and sending you a replacement.

3. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Gift cards
  • Personalized or custom-made items
  • Items marked as final sale

4. Refunds and Returns Policy Updates

We reserve the right to update or modify our Refund and Return Policy at any time. Any changes will be posted on this page, and the “Last Updated” date at the top of this page will be revised accordingly.

5. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at [email protected]